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常见问题

如何提交VIP邮箱账号修复

<div style="margin:0;"><div yne-bulb-block="paragraph" style="font-family: arial;"><span style="font-size: 16px;">如您忘记VIP邮箱密码且绑定安全手机无法验证/未绑定安全手机，请您按照以下步骤提交账号修复，修复成功后可更换安全手机、重置邮箱密码。</span></div><div yne-bulb-block="paragraph" style="font-family: arial;"><br /></div><div yne-bulb-block="paragraph" style="font-family: arial;"><b><span style="font-size: 16px;">一、邮箱登录页，</span><span style="font-size: 16px;">点击“忘记密码”</span></b></div><div yne-bulb-block="paragraph" style="font-family: arial;"><img src="http://nos.netease.com/help/ead5bbc7e8757d088e84f36801b9b461.jpg" placeholderselector="._img_placeholder[data-img-placeholder-id="noo39ljbdfj"]" style="max-width: unset; width: 699px; height: 561px; border: none;" orgwidth="699" orgheight="561" data-image="1" class="ntes-resize-image" /> <br /></div><div yne-bulb-block="paragraph" style="font-family: arial;"><div yne-bulb-block="paragraph"><span style="font-size: 16px; font-weight: bold;">二、输入需提交账号修复的VIP邮箱账号，然后点击“账号修复申请“或页面直接跳转</span></div><div yne-bulb-block="paragraph"><img src="http://nos.netease.com/help/7a0b3d6d98a34b8999fd8941130b45ad.jpg" style="border: none;" /></div><div yne-bulb-block="paragraph"><img src="http://nos.netease.com/help/68bed7fecb9fc5ee9e523427fd6bbaef.jpg" placeholderselector="._img_placeholder[data-img-placeholder-id="a9s9tzbg699"]" style="max-width: unset; width: 663px; height: 641px; border: none;" orgwidth="663" orgheight="641" data-image="1" class="ntes-resize-image" /> <br /></div><div yne-bulb-block="paragraph"><br /></div><div yne-bulb-block="paragraph"><div yne-bulb-block="paragraph"><br /></div><div yne-bulb-block="paragraph"><span style="font-weight: bold; font-size: 16px;">三、选择校验方式</span></div><div yne-bulb-block="paragraph"><img src="http://nos.netease.com/help/e7e684da0a9e10947312f0abc4828fff.jpg" placeholderselector="._img_placeholder[data-img-placeholder-id="0yuklh4uv8ir"]" style="max-width: unset; width: 784px; height: 608px;" orgwidth="861" orgheight="668" data-image="1" class="ntes-resize-image" /> <br /></div><div yne-bulb-block="paragraph"><br /></div><div yne-bulb-block="paragraph"><div yne-bulb-block="paragraph"><span style="font-size: 16px; font-weight: bold;">四、如您选择“通过实名+邮件使用信息”进行修复，您需自助填写真实、完整的信息，证明您是账号的注册人。（手机号码实名（运营商实名）需与您填写的姓名、证件号码一致）</span></div><div yne-bulb-block="paragraph"><span style="font-weight: bold; font-size: 16px;"><br /></span></div><div yne-bulb-block="paragraph"><img src="http://nos.netease.com/help/76702a4df57b2043caba57b16d091df9.jpg" /></div><div yne-bulb-block="paragraph"><div yne-bulb-block="paragraph"><br /></div><div yne-bulb-block="paragraph"><span style="font-size: 16px;">①曾经使用的密码、常登录城市<span style="font-weight: bold;">最多可以填写三个</span>，多多填写可以提高您的修复成功率</span></div><div yne-bulb-block="paragraph"><span style="font-size: 16px;"><span style="font-weight: bold;">②</span>如您不记得注册时间、注册地点，建议您回忆邮箱<span style="font-weight: bold;">注册用途或注册时期</span>，根据注册用途及注册时期回忆大概信息，若您邮箱是可以登录的，您可以查看一下<span style="font-weight: bold;">邮箱中最早的一封邮件时间</span></span></div><div yne-bulb-block="paragraph"><span style="font-weight: bold; font-size: 16px;"><br /></span></div><div yne-bulb-block="paragraph"><img src="http://nos.netease.com/help/e07116d08831b65a72c7c9fb49dbc65f.jpg" /></div><div yne-bulb-block="paragraph"><div yne-bulb-block="paragraph"><span style="font-size: 16px;"><span style="font-weight: bold;">③</span>若您不记得曾绑定的手机号码，请您填写您觉得<span style="font-weight: bold;">有可能的或者填写您目前在使用的手机号码</span>（匹配不上不会降低修复成功率）</span></div><div yne-bulb-block="paragraph"><span style="font-size: 16px;">④ 如邮箱有过缴费的记录，可填写付费订单号</span></div><div yne-bulb-block="paragraph"><img src="http://nos.netease.com/help/046ee670a9a49f9d299a042b655c29e9.jpg" placeholderselector="._img_placeholder[data-img-placeholder-id="agfa8pxahsd"]" style="max-width: unset; width: 638px; height: 615px;" orgwidth="638" orgheight="615" data-image="1" class="ntes-resize-image" /> <br /></div><div yne-bulb-block="paragraph"><div yne-bulb-block="paragraph"><span style="font-weight: bold; font-size: 16px;"><br /></span></div><div yne-bulb-block="paragraph"><span style="font-size: 16px;"><span style="font-weight: 700;">五、提交修复申请，进行系统匹配验证，等待修复结果：</span></span></div><div yne-bulb-block="paragraph"><span style="font-size: 16px;">如您修复成功，系统会将修复结果以<span style="font-weight: bold;">短信形式</span>发送至您的联系手机，请您及时修改资料；</span></div><div yne-bulb-block="paragraph"><span style="font-size: 16px;">若超过<span style="font-weight: bold;">24小时</span>未重置，重置链接将失效。若修复失败，建议您回忆更多资料重新提交修复申请。</span></div></div></div></div></div></div></div></div>

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